Privacy Policy rol996 – Data Protection & Personal Information You

When you register and use the rol996 platform, we collect several categories of information to ensure our services run smoothly, securely, and meet your needs as a user in Malaysia.

Account Registration Information:

• Full name as shown on your identity card or passport.
• Identity card number (MyKad) or passport number for non-citizens.
• Date of birth to verify the minimum age of 18 years.
• A valid and active email address.
• Mobile phone number registered in Malaysia.
• The username and password chosen by you.

Financial Information:

• Bank account or e-wallet details (such as Touch 'n Go, GrabPay) used for deposits and withdrawals.
• Records of deposit and withdrawal transactions, including amounts, dates, and payment methods.
• KYC (Know Your Customer) information including identity verification documents and proof of address.

Platform Usage Information:

• Records of wagering and game activity, including game type, bet amounts, and outcomes.
• Device information such as device type, operating system, browser version, and IP address.
• Approximate location data based on IP address for fraud detection purposes.
• Session logs including login time, logout time, and session duration.
• Communication history with our customer support team.

The information we collect is used solely for legitimate purposes directly related to the provision of rol996 services. The following are the primary purposes for which your data is used:

Rol996 does not use your information for any purposes other than those listed above. Should we need to use your information for a new purpose, we will seek your consent in advance via an in-account notification or your registered email.

Specifically regarding marketing communications, you may withdraw your consent at any time through the notification settings in your account without any penalty. However, withdrawal of consent for mandatory communications related to account operations (such as transaction notifications and security alerts) is not permitted, as these are essential to your account security.

Rol996 understands that your privacy is of utmost importance. We does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain circumstances, we may need to share some of your information with the following parties:

• Payment Service Providers: Transaction information that must be shared with payment processors such as FPX, DuitNow, and e-wallet providers to process your deposits and withdrawals.
• Game Providers: Technical data required by our game software providers to ensure games run smoothly. No sensitive personal information is shared.
• KYC Service Providers: Identity verification information required to comply with the AML and KYC legal requirements applicable to online wagering platforms.
• Authorities & Law Enforcement: rol996 will disclose the required information when directed by a court order or relevant authorities in Malaysia.
• Auditors & Professional Advisors: Information that must be shared with our auditors, lawyers, or tax advisors in the performance of their duties. All such parties are bound by strict confidentiality obligations.

All third parties receiving information from rol996 are bound by strict data protection agreements and may only use that information for specified purposes. rol996 regularly monitors these third parties' compliance with our data protection standards.

Rol996 continuously invests in technical security infrastructure to ensure your personal information is protected at all times. The security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and rol996's servers are encrypted using the latest SSL/TLS protocols, ensuring no third party can intercept your data in transit.
• Encryption of Data at Rest: Sensitive information such as passwords and financial details is stored in encrypted form using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA, which adds an extra layer of protection to their account — ensuring only you can log in even if your password is compromised.
• 24/7 Monitoring: The rol996 cybersecurity team monitors platform activity around the clock to detect and respond to any security threats promptly.
• Regular Penetration Testing: rol996 conducts regular penetration testing through independent cybersecurity firms to identify and address any system vulnerabilities.
• Tiered Access Control: Access to user data is restricted using the principle of least privilege, ensuring only staff who require access can view the relevant information.

While we take all reasonable steps to protect your information, no online system can guarantee 100% absolute security. We therefore encourage you to also take personal security measures, such as using a strong password and not sharing your login credentials.

Rol996 uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and maintain the security of our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use our platform (for example, the most frequently visited pages) to help us improve our services. This information is collected anonymously.
• Functional Cookies: Saving your preferences such as preferred language and display settings to enable us to provide a more personalized experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure only authorised users can access their accounts.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the rol996 platform. Third-party cookies are used on a limited basis for internal analytics purposes only and are not shared with external advertising networks.

In addition to cookies, we also use technologies such as local storage and session storage in your browser to temporarily store session information. This information is automatically deleted when you close your browser or log out of your account.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by rol996:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Data access requests will be processed within 21 working days.
• Right to Rectification: If you find that any information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most information directly through your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information. However, this right is subject to our legal obligations to retain certain records for a prescribed period.
• Right to Restriction of Processing: You may request that we restrict the processing of your information in certain situations, such as when you are disputing the accuracy of that information.
• Right to Object: You have the right to object to the processing of your information based on our legitimate interests, including for direct marketing purposes.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.
• Right to Withdraw Consent: For data processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.

To submit any request related to the above rights, please contact our privacy team via customer support. We will verify your identity before processing any request to ensure the security of your data.

Rol996 retains your personal information only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure, in line with Malaysia's legal requirements for financial records.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date to comply with AML regulatory requirements and tax laws.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure, or as directed by the relevant authorities.
• Support Communication Logs: Retained for 3 years from the date of last communication.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Technical Log Data: Technical logs such as access logs are retained for 90 days for security and troubleshooting purposes.

Once the retention period expires, your information will be securely deleted or anonymised so that it can no longer be personally linked to you. The deletion process follows strict security procedures to ensure data cannot be recovered.

Rol996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We are committed to being transparent about any changes made.

If we make significant changes to how we handle your personal information, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications through your account on the rol996 platform.
• Sending an email to your registered address for critical changes.
• Displaying a clear notice on the platform's home page for at least 30 days after the changes take effect.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Your continued use of the rol996 platform after any amendments take effect constitutes your acceptance of those amendments.

If you disagree with any changes, you have the right to close your account and request deletion of your data in accordance with the rights outlined in Section 6 above.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:

• Privacy Email: [email protected] — label your email subject as "Privacy Enquiry" for a faster response.
• Live Chat: 24/7 customer support is available via the chat icon on the rol996 platform.
• Response Time: Privacy-related enquiries are typically answered within 3 business days. Formal user rights requests will be processed within 21 business days.

Our Data Protection Officer (DPO) team is ready to assist you with any privacy-related inquiries. We are committed to addressing every concern seriously and transparently to ensure your trust in rol996 is always upheld.