Terms and Conditions rol996 – Guide Complete Platform Usage

Rol996 is a legally operating online entertainment platform. To register and use this platform, you must meet the following requirements:

• At least 18 years old on the date of registration.
• Register only one (1) account only — multiple accounts for the same individual are strictly prohibited.
• Providing personal information that accurate, complete, and up to date during registration, including your full name, ID number, and active mobile number.
• You are not currently on a self-exclusion list or subject to any enforced betting ban.
• Acting on your own behalf and not on behalf of any third party.

Rol996 reserves the right to request identity verification documents (KYC – Know Your Customer) at any time, including a copy of your ID, utility bill, or bank statement as proof of address. Failure to provide the requested documents within the specified timeframe may result in your account being suspended or closed.

Registration is free and there are no fees to open an account at rol996. However, any deposits made are subject to the applicable transaction terms and conditions.

You are fully responsible for maintaining the confidentiality of your login credentials, including your username and password. rol996 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Do not share your login credentials with anyone, including family members.
• Log out after every session, especially when using a shared device.
• Report any suspicious activity on your account to our support team immediately.

Rol996 will never ask for your password via email, phone, chat, or any other communication channel. If you receive any such request, please ignore it and report it to us immediately.

You are responsible for all activities that occur in your account. rol996 bears no liability for any losses arising from your negligence in safeguarding your login credentials.

Rol996 supports a variety of payment methods suited for Malaysia users. All transactions are processed through secure, encrypted channels.

Deposit:

• The minimum deposit is RM 20 per transaction.
• Accepted deposit methods include FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and direct bank transfer.
• Deposits are typically credited to your account within a few minutes after a successful transaction.
• Deposited funds must originate from a bank account or e-wallet registered in your own name.

Withdrawal:

• The minimum withdrawal is RM 50 per request.
• Withdrawal requests are processed within 24 working hours once all conditions have been met.
• Withdrawals can only be made to a bank account or e-wallet registered in your own name – no third-party withdrawals are permitted.
• Full KYC verification must be completed before the first withdrawal can be processed.
• Rol996 reserves the right to request proof of source of funds when withdrawal amounts exceed certain limits, in compliance with anti-money laundering regulations.

Rol996 offers a range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

• Welcome Bonus: Available to new members making their first deposit. The bonus amount and match percentage are as stated on the current promotions page.
• Rollover Requirement: Each bonus has a rollover requirement that must be met before funds can be withdrawn. Rollover requirements typically range from 5x to 20x depending on the bonus type.
• Validity Period: All bonuses have a set validity period. Bonuses not used within the stated period will expire and be automatically voided.
• Betting Limits During Bonus: When using bonus funds, the maximum wager limit is RM 50 per wager or as stated in the relevant promotion terms.
• VIP Program: Active members are automatically eligible for the rol996 VIP program based on their total wagering activity. VIP benefits include higher betting limits, exclusive odds, and priority withdrawals.

Rol996 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Bonus abuse such as arbitrage betting (arbing) or using multiple accounts to claim bonuses will result in cancellation of all bonuses and account closure.

All wagers placed on the rol996 platform are subject to the following rules:

• A wager is considered valid and final once the system confirms receipt. You are responsible for ensuring the wager details are correct before confirming.
• Rol996 reserves the right to void or correct any bets placed at incorrect odds due to technical errors or human error.
• In the event a match or event is cancelled, suspended, or not completed in accordance with the stipulated rules, rol996 will follow the standard market settlement rules applicable.
• In-play wagering is valid up to the moment the system receives the request. Internet connection delays do not entitle a member to cancel an already accepted wager.
• Rol996 reserves the right to restrict or block access to certain betting markets or reduce betting limits for specific accounts at our sole discretion.

For casino games and the Game Lobby, game outcomes are determined by a Random Number Generator (RNG) that has been verified and audited by independent third parties. rol996 does not manipulate game outcomes in any way.

The following activities are strictly prohibited on the rol996 platform and may result in immediate account closure, balance forfeiture, and legal action:

• Multiple Accounts: Registering or using more than one account under the same or different names.
• Identity Fraud: Registering using false information or another person's identity.
• Use of Bots & Automated Software: Using any software, scripts, or automated systems to manipulate games or wagering.
• Collusion: Colluding with other players to manipulate the outcomes of Live Casino games or poker games.
• Money Laundering: Using the rol996 platform to process or conceal illegally obtained funds.
• Bonus Abuse: Claiming bonuses using false information, multiple accounts, or other methods that violate promotion terms.
• Arbitrage Betting: Systematically exploiting odds differences to guarantee risk-free profits.
• Unauthorized Chargebacks: Filing a chargeback against a valid deposit through a financial institution.

Rol996 employs a sophisticated fraud detection system and works closely with payment service providers and relevant authorities to identify and combat all forms of suspicious activity.

Your account may be closed or suspended under the following circumstances:

• At your own request – contact customer support to voluntarily close your account.
• Self-exclusion – you may apply for self-exclusion for a period of 6 months, 1 year, or permanently.
• Violation of any terms and conditions stated in this document.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to complete KYC verification within the specified period.
• Instructions from the relevant authorities or regulatory bodies.

If an account is closed due to a terms violation, rol996 reserves the right to hold the account balance until the investigation is complete. If no breach is found, the valid balance will be returned to you.

For self-exclusion, you may contact our support team or visit the page Responsible Gaming for more information.

Rol996 is not liable for any loss or damage arising from:

• Platform disruptions or unavailability due to maintenance, technical updates, or circumstances beyond our control.
• Betting losses resulting from your own betting decisions.
• Internet connection or device failure on your end during a betting session.
• Any errors or delays in data transmission caused by third-party telecommunications networks.
• Losses or damages arising from the use of your account by an unauthorized party.

The rol996 platform is provided "as-is". While we strive to ensure the service runs smoothly at all times, we do not guarantee the platform will be entirely free from interruptions or technical errors.

Rol996 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page.

We will endeavour to inform members of any significant changes via in-platform notifications or registered email. However, it remains your responsibility to check this page periodically to ensure you are always aware of the latest terms.

Your continued use of the platform after any amendments are published constitutes your acceptance of and agreement to the revised terms. If you do not agree with any amendment, please stop using the platform and contact us to close your account.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which rol996 operates. Any disputes arising from the use of this platform will be resolved through the following process:

• Step 1 – Internal Appeal: Contact the rol996 customer support team via live chat or email. Our team will investigate and respond within 5 working days.
• Step 2 – Escalation: If you are unsatisfied with the initial decision, you may escalate your appeal to rol996 senior management, who will review the case within 10 business days.
• Step 3 – Final Resolution: Senior management decisions are final and binding in all matters relating to betting and transactions on the rol996 platform.

Rol996 operates with full integrity and a commitment to fairness. All investigations are conducted transparently and impartially. We welcome feedback from members to continuously improve our services.